Astraeus Product Information

Should an occasion arise that you wish to return the Astraeus watch you have purchased or wish to exchange it for another then you can do so subject to the following terms and conditions;

  • The Astraeus watch and all accessories must be returned or exchanged within 14 days of purchase or receipt whichever is the later.
  • The watch must not be worn and remain in its original package.
  • The original tag must not be removed from the watch.
  • All returns must be accompanied by a written explanation for the reason for its return.
  • On all returns there must be a copy of the receipt proving purchase of the watch.
  • All returns must be sent by approved trackable shipping service.
  • All returns must be securely packaged so that they do not get damaged during shipping otherwise we shall not be held responsible for any damage caused.
  • You must send us an email informing us that the watch is being returned.
We shall within 10 days from receipt of the watch either refund the cost of the watch or replace it. If the watch needs to be replaced and there no watch in stock we will notify you of the same and the estimated period of time for stock to be replenished further you will have an option to either for a similar replacement watch or a refund.

Depending on the reason for the return of the watch the cost of returning the watch will be borne exclusively by the customer. Only in limited circumstances will the cost of returning of the watch will be refunded. In certain occasions should the watch is to be exchanged then the cost of delivery will be borne solely by the customer.

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